Motorola: Not all data wiped from refurbished devices
By Lorene Yue | Crain´s Chicago Business
Feb. 6 — Motorola Mobility Inc. says some of its refurbished tablets have been sold with previous owners´ data still intact on the devices.
The Libertyville-based consumer electronics manufacturer said it has learned of 100 cases where the original owner´s data was not completely erased from a Motorola Xoom Wi-Fi tablet before resale. The problem is part of a batch of 6,200 tablets that were resold by online retailer Woot.com between October and December.
“While this matter likely affects only a small number of refurbished units, Motorola has a strong commitment to its consumers and is proactively responding to mitigate any risk to its customers,” the company said in a news release Friday. “Motorola has confirmed that any refurbished units sold outside the time period in question were properly refurbished.”
Motorola is offering a free two-year membership to an identification protection program for customers whose data was not erased.
New owners of the refurbished tablets may be able to access photos, documents, user names and passwords stored by a previous owner if a factory reset was not performed before the item was returned. Only Xoom Wi-Fi tablets returned between March and October to retailers including Amazon.com, Best Buy, eBay and Staples have been affected.
“Motorola is actively pursuing the return of the impacted refurbished units to ensure that the memory of each device is cleared,” the company said in its release. Customers who bought a refurbished Xoom Wi-Fi tablet from Woot.com between October and December are encouraged to contact the company.
Lorene Yue is a reporter for Crain´s Chicago Business, a sister publication of Waste & Recycling News.
This Year’s Most Popular Stories
From our Blog
- Why You Need a Dumpster September 21, 2016
- Neighborhood Togetherness Matters & Clean Up Does, Too September 19, 2016
- What Waste Should You Recycle And Throw In The Trash? August 3, 2016
- Dumpster Rentals for Business Owners August 1, 2016
- Picking a Dumpster for Your Next Roofing Project July 19, 2016
- Consequences of Illegal Dumping and Littering July 13, 2016
- How To Dispose Of Debris? June 14, 2016
- When Is A Good Time To Clean Out Your Waste? June 13, 2016
- How to Dispose of Construction Waste May 2, 2016
- Why You Should Share Rental Dumpsters With Your Neighbors April 29, 2016
2011 2012 Announces best Call Clean Company Conference Connections Covanta diving dumpster dumpsters Energy Ewaste Garb garbage Harbors Holding Identity Inc. Industry Landfill Management Plant power Present Progressive Recycling Release Rental Reports Republic Second Services Solutions Stericycle stock Third TRASH TriTech Veolia Waste yard Year
- Dumpster Diving for Gourmet Pig Feed – Novella Carpenter July 10, 2011
- A Shout Out To Eating Garbage: Dumpster Diving on CBC September 17, 2011
- MythBusters – Dumpster Diving Trailer July 16, 2011
- Kris Kemp: Dumpster Diver August 21, 2011
- What should happen after my character gets beat up? June 6, 2011
- Frugal TV – Dumpster Diving for Coupons June 11, 2011
- Dumpster Dive (Director Commentary) September 24, 2011
- Dumpster Divers Spark Palin Probe September 11, 2011
- Can Opener? We don’t need no stinking can opener! June 19, 2011
- Auburn-Placer 1 yard dumpster June 8, 2011