Motorola: Not all data wiped from refurbished devices
By Lorene Yue | Crain´s Chicago Business
Feb. 6 — Motorola Mobility Inc. says some of its refurbished tablets have been sold with previous owners´ data still intact on the devices.
The Libertyville-based consumer electronics manufacturer said it has learned of 100 cases where the original owner´s data was not completely erased from a Motorola Xoom Wi-Fi tablet before resale. The problem is part of a batch of 6,200 tablets that were resold by online retailer Woot.com between October and December.
“While this matter likely affects only a small number of refurbished units, Motorola has a strong commitment to its consumers and is proactively responding to mitigate any risk to its customers,” the company said in a news release Friday. “Motorola has confirmed that any refurbished units sold outside the time period in question were properly refurbished.”
Motorola is offering a free two-year membership to an identification protection program for customers whose data was not erased.
New owners of the refurbished tablets may be able to access photos, documents, user names and passwords stored by a previous owner if a factory reset was not performed before the item was returned. Only Xoom Wi-Fi tablets returned between March and October to retailers including Amazon.com, Best Buy, eBay and Staples have been affected.
“Motorola is actively pursuing the return of the impacted refurbished units to ensure that the memory of each device is cleared,” the company said in its release. Customers who bought a refurbished Xoom Wi-Fi tablet from Woot.com between October and December are encouraged to contact the company.
Lorene Yue is a reporter for Crain´s Chicago Business, a sister publication of Waste & Recycling News.
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